04 / Knowledge

The agent already knows. Before they finish asking.

Drop in policies, FAQs, ledgers, and last night’s calls. Next time they phone or text, the agent does not start from a blank page.

Knowledge on Kupe is not a chatbot corpus you re-index overnight. It is the file the agent can reach while the caller is still waiting — a policy PDF, a CRM row, yesterday’s transcript. Fast enough for a live call. Shared across phone and WhatsApp so nobody repeats themselves.

On the call

Recalled while they wait — not after hangup.

If the answer lands in a ticket after they have hung up, you built a summarizer. Kupe retrieves while the line is open. The customer hears a person who already has the file, not an IVR that promises a callback.

01 / Bring in what you already have

Bring in what you already have

Files, URLs, transcripts, CRM rows, FAQs. The agent uses them on the next conversation — not in a batch job at 2am that nobody trusts.

02 / One memory across every channel

One memory across every channel

A patient who called yesterday does not repeat their number over WhatsApp. Hang up and text. Thursday 4:30 is still on the file.

03 / Fast enough for a live call

Fast enough for a live call

p95 recall measured in milliseconds, not “we’ll get back to you.” If it cannot land while they are still on the line, it does not belong in the agent.

What goes in

Policies, ledgers, last night’s shift.

Collections needs the outstanding and the mandate. Clinics need the roster and the after-hours rule. Insurers need the clause they will actually quote. You already have this. Kupe makes it speakable on the call.

01 / Documents that decide the call

Documents that decide the call

EMI policy, clinic hours, KYC rules. Written once. Recalled in Hindi, Tamil, or English the way the caller asked.

02 / Live records

Live records

Ledger balance, last promise, open ticket. Looked up with the tools you already pay for — Salesforce, HubSpot, your own webhook — while they are still talking.

03 / The last conversation

The last conversation

Last night’s call is knowledge. The agent does not ask what they already said. That is the difference between a bot and a desk.

What’s my EMI?

0ms

p95 recall

₹18,400 · due Friday

0on the line142ms

Fast enough for a live call

Answers land while the customer is still waiting — not after they have hung up.