Lending

Collections & EMI

Remind, negotiate, and log a promise-to-pay without a dead line or a second bot.

Ledger lookup mid-call

Ledger live

₹18,400 outstanding · next debit Friday

  1. 01

    Inbound or predictive dial hits the agent in the customer’s language

  2. 02

    ThinkSpark holds the line while the EMI ledger is read live

  3. 03

    Outstanding, due date, and last promise are spoken — not guessed

  4. 04

    Promise-to-pay written back; messy accounts warm-transfer to a collector

EMI reminders are where playground agents fail. The borrower interrupts, the core is slow, and silence on the line sounds like a scam. A script that cannot look up the ledger mid-call is a robocall with better diction.

A Kupe agent greets in the language the customer actually uses, pulls the outstanding from your system while they are still talking, and writes the disposition into the same collector console your team already lives in.

DND windows, retry caps, and cooling-off are campaign settings — not a lawyer’s afterthought. If the registry says no, the voice layer refuses the dial.

The hub shows which scripts recovered, which numbers bounced, and which accounts need a human. You do not wait for a CSV on Monday.

Recordings and transcripts stay on the call record. Supervisors search last night’s shift the way they search email — not a tape library.