Health & clinics

Appointments

Book, reschedule, and confirm across voice and WhatsApp with one calendar memory.

No repeat MRN

Calendar live

Thu 4:30 · Dr. Mehta · WhatsApp confirm sent

  1. 01

    Patient calls or WhatsApps the clinic line

  2. 02

    Agent matches the person against the HIS without a second MRN prompt

  3. 03

    Slot offered from the live calendar, confirmed, reminder scheduled

  4. 04

    Same thread if they hang up and text — the booking is already there

Front desks drown in “can I move Tuesday.” The agent should see the same slot map as the receptionist, not a shadow calendar that drifts by Friday.

Omnichannel memory means a voice booking can be confirmed over WhatsApp without asking for the MRN again. Hang up, text, walk in — one thread.

No-shows fall when the reminder is a conversation: reschedule on the same number, same doctor, same language the family used at intake.

Exceptions — double-book, insurance mismatch, a VIP — transfer warm. The human sees the transcript, not a voicemail titled “patient.”

Clinics that run this on Kupe keep the night line useful. The morning list is bookings, not a dump of missed calls.