Retail

Cart recovery

A timed voice or WhatsApp nudge with the exact SKU, not a generic blast.

SKU-aware

SKU-aware

Blue tee · cart 12m · 15% held · paid in-chat

  1. 01

    Abandon event from commerce with cart, size, and pincode

  2. 02

    Agent opens with the item they left — not “dear customer”

  3. 03

    Coupon, slot, or COD offered through the same tools checkout uses

  4. 04

    Order confirmed on the same memory if they finish on WhatsApp

Recovery is a conversation, not a template. The agent should know the size and the pincode before it asks, or it is just another abandoned-cart SMS.

Timing matters. Too fast feels like surveillance. Too slow and they bought elsewhere. Campaign windows and quiet hours are first-class.

Voice and WhatsApp share the cart. If they pick up, then text a question about shipping, they are not starting over.

Payments and coupons go through the tools you already trust. The agent does not invent a checkout.

The hub shows recovered GMV against minutes. You keep the sequences that pay, and kill the ones that nag.