Compliance

KYC assist

Walk a customer through documents, flag DND, never pretend to be a human banker.

KYC + DND aware

DND-aware

Missing PAN · WhatsApp collect · queue updated

  1. 01

    Application-incomplete event starts a permitted outbound

  2. 02

    Agent explains missing documents in-language, without impersonating a banker

  3. 03

    WhatsApp collect for PAN, selfie, or statement

  4. 04

    Status written to the KYC queue; registry blocks are honored

India-native means KYC and DND are workflow, not a footnote. The voice layer should refuse the call when the registry says no — and log why.

Incomplete applications stall in silence. A clear explanation of what is missing, in the customer’s language, recovers more files than a legal PDF.

Documents belong on WhatsApp or your secure drop, not read aloud. The agent tells them what to send and confirms when the queue has it.

The agent does not pretend to be a human RM. Disclosure is part of the script. Voice clone and brand voice still say who is speaking.

Audit is the product: who was dialed, what was said, what was collected, what was refused. Searchable in the hub.